top of page

Common Questions

If we didn't answer your questions, feel free to email us at or call us at (518) 304-6006.

How do I make an appointment?

You can call or it's as easy as a click! 

Click here "Book an Appointment" and it will take you to our scheduling site. You will be asked to make an account and then schedule your appointment.

Or call (518)304-6006.

How do I make a payment?

Do I need a prescription from a physician?

We accept payments in the form of cash, credit, check or FSA at the time of your visit. You can also pay on your portal. 

Yes. New York State is Direct Access, meaning you can see a physical therapist without a prescription for 30 days, from your initial evaluation, or the first 10 visits (whichever comes first).  You then will need a prescription from your provider. We can help get this, once we complete your initial evaluation.

Does Keystone Physical Therapy accept insurance?

How many sessions will I need?

When starting with any physical therapist, it is required to have an initial evaluation.  After the initial evaluation, we will have a better idea with how many visits you will need to meet your goals. The severity of your symptoms can influence the number of treatments you may need. 
If you are experiencing acute symptoms, you may need 2-4 visits. With more long-term symptoms you could need 6-10 appointments. 
We will have a better understanding after your initial visit.

We accept CDPHP commercial plans.

Do you do internal pelvic floor work?

If your symptoms involve pain, weakness, or incoordination of the pelvic floor muscles, you will most likely need a pelvic floor muscle examination. This is done for the most comprehensive evaluation of your symptoms. This is all dependent on your comfort level. 
As pelvic floor physical therapists, we are highly trained to evaluate and treat the pelvic floor muscle function and how it relates to your symptoms.

Why assess the pelvic floor if my pain is in my abdomen or back?

Muscles of the pelvic floor and surrounding structures can refer pain to the abdomen, buttock, tailbone, and other surrounding structures. Muscles that do not move the way they are supposed to in the pelvic floor and core, can be contributing to your pain. We believe in treating the source of the problem rather than the specific location of the pain in order to improve your symptoms.

How do you access the pelvic floor muscles?

We have many years of training to assess pelvic floor musculature.  This is done through the vagina and/or rectum. However, if you feel uncomfortable to have your pelvic floor muscles assessed internally, there are other alternatives for our therapists to assess your pelvic floor muscles externally.

Will we just be doing kegels?

Kegels or pelvic floor muscle contractions can be helpful for some patients with certain symptoms, but not everyone.  People can experience incontinence when their pelvic floor muscles are too tight. In this case, doing kegels or doing them incorrectly can make symptoms worse.

My child was referred to pelvic physical therapy, what can I expect?

The first visit is making sure your child is comfortable with the therapist along with taking a detailed history.  If possible, a pediatric pelvic floor muscle assessment will be performed. We DO NOT perform an internal pelvic floor muscle evaluation. With kids, we assess the pelvic floor muscles by visualization and/or our biofeedback unit. We place two small sEMG pads (like stickers) to the surrounding anal area, and this allows us to detect muscle coordination/function. 

What do I need to bring?

Completed patient forms for your first visit.  This will be emailed to you after scheduling your evaluation. You may bring a separate list of your current medications, past surgeries and any specific tests/results with you. These forms might take some thought.  We suggest they are completed before your initial visit, so it doesn't take away from your evaluation time. If you do not bring them with you, you can fill them out prior to your appointment.

What do I do if I have my period?

We are still able to see you if you start your period. In most cases this will not disrupt your treatment.  There may be some treatment where we will defer until your cycle ends based on your comfort level. Contact us before changing your appointment, so we can answer any questions you may have.

Isn’t pelvic floor therapy just for woman that had babies?

No!  We see everyone, ages 3 and up with symptoms associated to the pelvic floor.

Can I bring my children?

We would love to meet your family! However, it is preferred you to come to your initial visit and follow up treatments without your children. This allows for open discussion of personal information, as well as comprehensive examination and treatment.
With that said, we are mom's, we appreciate many of our you are also busy moms, and childcare issues can be a factor. Please keep your appointment and come as planned with your children!

bottom of page