Common Questions
If we didn't answer your questions, feel free to email us at Info@KeystonePTNY.com or call us at (518) 304-6006.
How do I make an appointment?
You can call or it's as easy as a click!
Click here "Book an Appointment" and it will take you to our scheduling site. You will be asked to make an account and then schedule your appointment.
Or call (518)304-6006.
How do I make a payment?
Do I need a prescription from a physician?
We accept payments in the form of cash, credit, check or FSA at the time of your visit. You can also pay on your portal.
Not right away. New York State allows Direct Access, which means you can begin physical therapy without a prescription for up to 30 days or 10 visits, whichever comes first. After that, a prescription from your provider is required to continue care. Don’t worry, we will help coordinate that for you after your initial evaluation.
Does Keystone Physical Therapy accept insurance?
How many sessions will I need?
Everyone starts with an initial evaluation, where we take the time to understand your symptoms, goals, and history. After that first visit, we’ll have a clearer idea of how many sessions will best support your progress.
If your symptoms are more recent or mild, you may need just 2–4 sessions. For longer-standing or more complex issues, 6–10 appointments may be recommended.
Your plan will be personalized, and we’ll check in regularly to make sure it’s working for you.
We accept CDPHP commercial plans.
Will I be seeing multiple therapists?
No, you will be paired with the same dedicated pelvic floor physical therapist each visit. WE believe that consistent, one-on-one care builds trust, comfort, and better outcomes. Your therapist will get to know your unique needs and guide you through a personalized treatment plan every step of the way.
Do you do internal pelvic floor work?
If your symptoms involve pain, weakness, or coordination issues in the pelvic floor, an internal muscle examination may be recommended. This allows us to provide the most thorough and accurate assessment of your condition.
That said, your comfort always comes first. We’ll explain everything in detail and only proceed with your full consent. As pelvic floor physical therapists, we’re specially trained to assess and treat these muscles in a way that is respectful, supportive, and tailored to your needs.
Why assess the pelvic floor if my pain is in my abdomen or back?
Pain in the abdomen or back can sometimes be caused by dysfunction in the pelvic floor or nearby muscles. These muscles are closely connected to your core and spine, and when they aren’t working properly—whether they’re too tight, weak, or uncoordinated—they can refer pain to other areas like the abdomen, lower back, tailbone, or hips.
Rather than just treating where the pain shows up, we focus on identifying and addressing the root cause. By assessing the pelvic floor as part of a whole-body approach, we can better understand what’s contributing to your symptoms and create a more effective treatment plan.
How do you access the pelvic floor muscles?
Our therapists have advanced training and years of experience in evaluating the pelvic floor. The most direct and effective way to assess these muscles is through an internal exam, which may be performed via the vagina and/or rectum, depending on your needs.
That said, your comfort is our top priority. If you prefer not to have an internal assessment, we can use external methods to evaluate pelvic floor function. These include observing posture, breathing patterns, movement, and palpating muscles around the pelvis and abdomen.
We’ll always discuss your options with you and make sure you feel informed, empowered, and in control of your care.
Will we just be doing kegels?
Not necessarily. While Kegels—pelvic floor muscle contractions—can be helpful for some people, they’re not a one-size-fits-all solution. In fact, for individuals whose pelvic floor muscles are too tight or overactive, doing Kegels (especially incorrectly) can actually worsen symptoms like pain or incontinence.
Pelvic floor physical therapy is highly individualized. Depending on your specific needs, your treatment plan may include a variety of evidence-based techniques, such as: manual therapy, breathwork, core and hip strengthening, biofeedback, neuromuscular reeducation, education and lifestyle strategies, and more.​
Your therapist will work with you to determine what your body needs—whether that includes Kegels, relaxation techniques, or a combination of approaches—to help you feel and function your best.
My child was referred to pelvic physical therapy, what can I expect?
Our top priority during the first visit is making sure your child feels safe, comfortable, and at ease with the therapist. We’ll begin by talking with you and your child to gather a detailed history and better understand their symptoms, routines, and goals.
If appropriate, we may perform a gentle assessment of your child’s pelvic floor muscles. Rest assured—we do not perform internal exams on children. Instead, we use kid-friendly, non-invasive methods such as: Visualization and Surface EMG biofeedback – using two small sticker-like sensors placed near the anal area to measure how the pelvic floor muscles are working.
This technology helps us assess muscle coordination and function in a way that’s both effective and child-friendly. We’ll explain everything in age-appropriate language and involve you every step of the way.
Our goal is to create a positive, supportive experience that empowers your child and helps them feel confident in their body.
What do I need to bring?
Completed patient forms – These will be emailed to you after your appointment is scheduled. The following is in our intake form, but if you would like to bring a list of current medications – Including dosages and frequency, details of past surgeries or relevant medical history – This helps us better understand your background, and any recent test results or imaging reports – If available, these can provide valuable insight into your condition.
If you're unable to complete the forms ahead of time, please arrive early to fill them out before your appointment begins. We're here to support you every step of the way!
What do I do if I have my period?
You can absolutely still come to your appointment if you have your period. In most cases, menstruation does not interfere with treatment. However, certain techniques—especially internal work—may be adjusted or deferred based on your comfort level and the goals of your session.
Your comfort is our priority. If you have any concerns or are unsure whether to keep your appointment, please reach out to us first. We’re happy to talk through your options and help you decide what feels right for you.
Isn’t pelvic floor therapy just for woman that had babies?
Not at all! Pelvic floor physical therapy is for anyone—regardless of age, gender, or life stage—who is experiencing symptoms related to pelvic floor dysfunction. We work with a wide range of individuals, including: Children (typically ages 3 and up) with toileting issues or constipation, men and women with bladder, bowel, or sexual health concerns, and pregnant and postpartum individuals.
If it involves the pelvic region—whether it’s pain, leakage, pressure, or coordination issues—we’re here to help. Pelvic health is for everyone!
Can I bring my children?
We’d love to meet your family! However, it is preferred attending your initial evaluation and follow-up visits without your children when possible. This allows for open, uninterrupted discussion of personal health concerns and ensures we can provide a thorough assessment and treatment.
That said—we’re moms too, and we understand that childcare isn’t always easy to arrange. If bringing your child is the only option, please don’t cancel your appointment. We’d much rather see you—with your little one in tow—than have you miss out on care. Your health matters, and we’ll do our best to accommodate you.